Service Point Of Sale Operations (SPW8)

Course Objectives:

The course aims to provide attendees with the knowledge and understanding of how to perform daily service point of sale tasks using Autoline. These tasks include; how to create service bookings using the Workshop Loading module, job cards, invoices, credit notes and cash tills. In addition attendees will acquire the knowledge of how to create and use marketing records, receive sublet orders, courtesy car control and produce internal vehicle invoices.

Who should attend?

Service Managers, Service Reception staff and costing staff.

Prerequisites

Attendees must have keyboard skills and an understanding of the principles of operation of a Service department.

Programme

• Module introduction
• Interrogating the workshop diary
• Creating service bookings
• Producing Jobcards
• Producing Invoices and Credit notes.
• Cash handling and control
• Controlling courtesy cars
• Interface with CRM module
• Interface with vehicle administration
• Bodyshop routines
• Subcontract routines

Duration

2 Days