DatasheetsHosted IPT - Telephony management made easy
HostedIPT is a fully managed service delivered using a highly resilient architecture offering a high level of features and functionality. This solution is ideally suited for businesses who want the benefits of the latest technologies and allow for growth and expansion.
Hosted in an ADP data centre, HostedIPT can be deployed without the need for in-house skills or experience but provides customer access to comprehensive monitoring and management tools through the ADP Extranet.
Extranet - System management and audit without the effort
The ADP Extranet provides all the key system monitoring tools that enable the customer to:
- Monitor key performance statistics at company, site, agent level
- Review historical performance reports
- Keep track of any support calls raised
- Review and update core telephone characteristics
