ADP Dealer Services UK

Introducing Convergence Application Server (CAS)

ADP Services : : Telephony

CASCAS offers a unique capability, which combines the benefits of fully integrated business applications with advanced high performance telephony. CAS has been designed to increase functionality and assist in process improvements.

CAS is designed to operate between Autoline and telephony systems. It offers prompt and efficient handling of calls and gives telephony control from a PC. CAS enables real-time visibility across an entire business with access to a high level of information for increased control.

Benefits of CAS Dealer

Improved customer service

  • Efficient call handling in a professional and friendly manner
  • Visibility of call activity and reporting information
  • Opportunity to greet customers personally

Reduced costs

  • Standard forms ensures consistency capture of information
  • Telephone users are able to work together as a virtual team
  • Call logs and contact lists make answering and returning calls trouble-free

Increase profit

  • Sales prospects increased by the reduction of missed calls
  • Simple dial back features for immediate reply
  • Extended functionality and best investment value from business systems

CAS Dealer
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