Datasheets
ProActive Server Support (PSS) is the new service from ADP providing customers
with the security that their Autoline server is being monitored 24/7. This service
ensures an enhanced availability of the server; saving time, money and reducing
business risk.
PSS is active around the clock, enabling monitoring agents deployed on the server to periodically check for any signs of problems and report them back to the ADP Network Operations Centre. This allows ADP to respond, often before any effects are experienced by the users. In many cases, this pre-emptive action may prevent system outages.
PSS provides
- Increased availability
- Notification of overdue operating system backups
- Health of key server components
- Wide range of alerts and warnings
The Benefits – Leaving you to look after your business
- Monitoring of key system information and ongoing performance of the server, increases uptime and reduces risk
- Optimisation of the server and operating system maintains maximum availability and performance of the Autoline system
- Full restoration of the system and application following any hardware failure; allows the business to be up and running as quickly as possible
- Single point of contact and ownership, for all system and performance related issues, allowing peace of mind that any problems that should arise will be quickly resolved
PSS requires an ‘always-on’ support connection
