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Features and benefits
- An adaptable solution
- Warranty management module has been designed with the flexibility to adapt to different manufacturer and brand specific rules and technical coding.
- Related tables allow fault and defect codes to be defined and VIN masking ensures the correct labour operation times are associated with the correct vehicle.
- Increased efficiency and cost controls
- Warranty controllers have complete control over the system.
- Error checks can be defined using simple logic statements and automatic decision rules allow claims to be filtered for manual checking.
- Systemised validation means that high volumes of claims can be processed automatically.
- Auditing and reports
- Audit controls and standard reports are provided to highlight exceptions by fault analysis, dealer and model range with highest cost or claim frequency being reported.
- Dealer corrections are shadowed to provide the controller with full visibility of changes made.
- Multi-currency
- Dealer claims in multiple currencies can be processed with reporting against the importer base. Supplier claims are processed in supplier currency.
- Autoline IMS Warranty Management allows centralised warranty claim processing across several markets or it used at a manufacturing base to process claims from export markets.
- Warranty terms
- Warranty terms can be defined by vehicle type/model range from a specific date allowing easy reaction to changing market conditions.
- Terms can be defined by fault area such as paint/body work, engine/transmission and consumable items such as batteries
- Goodwill authorisation
- Autoline IMS provides dealer on-line processing of ‘prior work approval’ and goodwill assistance requests.
- Warranty controllers can split decisions between the Importer, dealer and manufacturer by percentage or monetary value.
- A goodwill database and decision matrix can be maintained to allow automatic decisions for goodwill requests for known failure items.
- Dealer communications
- Claims are transmitted electronically or may be maintained directly via IMS Exchange (web-based Dealer Connect).
- Dealers can enquire on-line to update the status of claims or process any corrections.
- Claim progress database
- The complete claim lifecycle is tracked in a single database with status enquiry and visibility from a single claim maintenance screen.
- A single view shows the total number and value of claims decided for dealers or outstanding with manufacturers.
- Data is filtered by dealer or region using a simple claim history enquiry mechanism.
- Financial analysis
- Each claim contains a complete financial analysis with summarised dealer and manufacturer differentials.
- Dealer and supplier currency values are stored and converted to base currency for accurate reporting and analysis.
- Supplier payments are recorded against each claim or labour and parts line. Individual sealer payment terms can be defined for labour and parts payments.
- Recall campaign management
- A separate campaign VIN file is created for each recall or service campaign.
- Template repair instructions are set up for simplified claim processing.
- Customer contact tools and contact history records are maintained within the CRM system.
- Standard reports and analysis is provided meeting manufacturer requirements.
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