Office Systems and Convergence
ADP Dealer Services UK offers a comprehensive portfolio of services that are designed to secure significant cost savings, enable your business to adapt to change and deliver increased levels of customer satisfaction through improved communication.
We constantly develop our solutions in line with the changing needs of our customers by engaging with new technologies and focusing on the solutions that will make a real difference to your business.
That is why ADP has now launched two new Services, both of which are critical to the success of your business and both of which can either be deployed with your existing ADP application or independently.
Office Systems and Managed Desktop Services
The only way of guaranteeing system availability, performance and reducing the cost of ownership, deployment and support, is to ensure that there is the correct mix of technology, people, process and tools in place.
ADP are now offering a new portfolio of Office Systems and Managed Desktop Services that address these issues and secure a substantial saving (up to 30%) on your current office systems spend.
This new service includes:
- Solution design and consulting
- Product fulfilment [PC's, servers & peripherals]
- Staging and integration
- Deployment and installation
- Secure internet access
- Technical support
- Security assessments
- Antivirus solutions
- Desktop asset management
- Server monitoring and management
- Managed desktop services
- Hardware maintenance
For those businesses who wish to access a complete package of managed desktop services, ADP offer four levels. All of these offer an opportunity to access cost effective support services. Our Server Monitoring service will also protect your business against critical downtime by monitoring and managing key server components on your critical systems.
Convergence Solutions
The real business benefits of converged technologies come from an ability to combine network infrastructure with business process and applications. This integration can enable your business to achieve cost savings by improving business processes and reducing overheads, improve your customer experience, increase revenue by reducing the total cost of ownership and develop your competitive edge.
Traditionally, organisations have run their voice and data on independent networks. However, as business communications needs develop, many organisations are finding it increasingly complex and time consuming to maintain, upgrade and manage multiple networks.
IP Telephony combined with 'Convergence Aware' applications eliminates these problems by providing a single common infrastructure; combining the cost effectiveness of a single IP network with the business benefits associated with application integration.
Key features of our Convergence solution includes:
- Hosted IP Telephony delivered over ADP's highly resilient Managed Network
- Guaranteed Quality of Service
- Mobility & Voice Mail solutions
- Advanced Call Handling
- Distributed Operation
- Contact Centre Application
- Full design, consultancy, implementation and Support
- Application integration
We can also integrate this within existing business processes, ensuring an increased level of network efficiency, scalability, enhanced productivity and cost reduction.
IP Telephony with Convergence facilitates important business change through enhanced telephony functionality into ADP applications and adding advanced call handling into business processes such as CRM and Point of Sale applications.
We design, deploy and manage all of your convergence systems and have developed the Convergence Applications Server to enhance the power of IP Telephony and provide the integration link into business applications.
ADP is uniquely positioned to offer future enhancements to Computer Telephony Integration, bringing the power of true integration to the desktop.