All about ADP
ADP's business is based on a firm set of beliefs. Each client and prospect counts; each person counts; each deed counts; and each contact, between a client or a prospect and an associate counts. Each client and prospect should be viewed as prospective future business or a prospective loss.depending upon the quality, reliability, and responsiveness of our products, services and associates.
ADP is committed to providing a world class service, far exceeding client requirements and expectations, with solutions that enable them to succeed in their businesses.
ADP has a broad definition of service, from initial contact with a prospect, product quality, anticipating client needs and preferences, to over-all client satisfaction. It requires associates to treat every interaction with a client as an opportunity to enhance that client's perception of ADP.
ADP is committed to advancing a world class service vision in the belief that service quality is the ultimate competitive advantage for our businesses. ADP sees world class service as a journey where, whenever we approach an identified destination, we increase our objectives and raise our goals in order to become even better
Product Leadership.
ADP divisions
ADP has a number of divisions which provide services to many sectors of industry.
Employer Services
ADP's largest division provides outsourced services to employers of every size, encompassing virtually every industry. Global Services Multinational corporations need global employer solutions that are efficient, precise and adaptable to local and regional conditions. ADP Global Employer Services reduce risk, give maximum flexibility and control and minimise costs.
Brokerage Services
A leading provider of transaction processing systems, desktop productivity applications and investor communication services, to the financial services industry worldwide. We provide a complete processing solution for a diverse client base including: Full-service, discount, and online brokerage firms.
Dealer Services
Dealer Services provides business solutions to new and used vehicle franchise retailers, heavy truck retailers and service centres, consolidators, and automotive and heavy truck manufacturers. Geographical markets include: North America and Europe.
ADP's special strengths
ADP has a number of strengths which can be capitalised on and provide us with leverage to aid our growth, including:
- being in transaction processing and information-based business solutions businesses
- a leading market-share position in each of our core businesses
- a powerful financial position from which to compete
- solid, time-tested "Operating Principles"
- a strong client service orientation
- a superb direct sales capability
- robust, powerful and well-controlled operations, production, and communications capabilities
- a strong commitment to world class service, being an employer of choice and product leadership
- a clearly articulated corporate philosophy and set of core values
Our most critical special strength, the key element in our success, is our global team of associates. They share 'our vision' and help us succeed in the market place.